Service
Live chat
Chat with visitors on your websites
Add a chat widget to any website with a short snippet and answer visitors from RIO. Messages left while no one is online wait as follow-ups.
Open Live chat
Opens in RIO. You will be asked to sign in if you are not already, and you see it when your role allows.
Who uses it
Support and sales teams.
What teams do with it
Answer pre-sales questions
Visitors ask on your pricing page; an agent replies in seconds.
Reply faster
Insert canned responses and adjust them before sending.
Catch messages after hours
Offline messages become follow-ups; reply from your own email app.
Key features
- Embeddable widgets
- Canned responses
- Searchable transcripts
- Offline follow-ups (RIO does not send email)
Connected apps
Works on its own today. It shares your organization’s people, roles and sign-in with every other app.